Terms & Conditions

Terms & Conditions of Accommodation

Last Updated: December 09, 2025

Business Name: Coonawarra Motor Lodge

Address: 116 Church Street, Penola, South Australia 5277, Australia

Contact: coonawarraml@gmail.com | +61 481 825 277

These Terms and Conditions govern your booking and stay at Coonawarra Motor Lodge. By making a booking, you agree to be bound by these terms.

1. Booking and Payment

All bookings are subject to availability and confirmation by us.
Bookings may be made online, by phone, or in person.
Payment terms will be provided at the time of booking. Full payment may be required at the time of booking, or upon arrival, depending on the rate or booking channel.
We accept major credit cards (Visa, Mastercard, American Express), EFTPOS, and cash (subject to availability).
All prices are in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable.
Prices are subject to change without notice until a booking is confirmed.
Special rates, promotions, and packages may have their own additional terms and conditions.

2. Cancellation and Refund Policy

Our cancellation policy is designed to comply with the Australian Consumer Law.

2.1 Standard Bookings

A standard booking applies to reservations with fewer than 4 rooms and stays of 4 nights or fewer.

More than 3 days before check-in:
Full refund (minus any applicable processing fees).
3 days or less before check-in:
A cancellation fee equal to one night’s accommodation applies.
No-show:
The full booking amount will be charged.
Early departure:
No refund will be provided for unused nights.

2.2 Large Quantity / Group Bookings

A “Large Quantity Booking” applies when a reservation includes:

4 or more rooms, or
a stay of more than 4 nights, or
any booking agreed as a group booking at the time of reservation.

Large Quantity Bookings have different cancellation rules and must be confirmed in writing.

Unless otherwise agreed in writing, the following cancellation terms apply:

More than 4 weeks before check-in:
Full refund (minus any applicable processing fees).
4 weeks or less before check-in:
A cancellation fee equal to 50% of the total booking amount applies.
2 weeks or less before check-in:
A cancellation fee equal to 100% of the total booking amount applies.
No-show:
100% of the booking amount will be charged.

2.3 Special Events & Peak Periods

Different cancellation terms may apply during:

peak seasons
public holidays
long weekends
special local events

These will be clearly communicated at the time of booking.

2.4 Exceptional Circumstances

In the case of medical emergencies, natural disasters, or government travel restrictions, we may consider refunds or credits on a case-by-case basis, consistent with the Australian Consumer Law. A medical emergency applies solely when the emergency directly impacts the guest listed on the booking and results in their inability to travel or stay.
All claims must be supported by appropriate documentation, such as a medical certificate from a registered healthcare professional.

3. Check-in and Check-out

Check-in: From 2:00 PM.
Late check-in: For arrivals after 7:00 PM, a late check-in needs to be arranged via phone or email.
Check-out: By 10:00 AM, unless otherwise agreed.

4. Guest Responsibilities and Conduct

Guests agree to:

Pay for any damage to property, fixtures, fittings, or contents caused during their stay.
Smoking: Smoking is strictly prohibited inside all rooms and indoor areas. A $200 cleaning fee applies if smoking is detected.
Quiet Hours: 10:00 PM – 7:00 AM for the comfort of all guests.
Occupancy Limits: Must be strictly followed. Additional guests may be refused or charged extra.
Visitors: Must be registered at reception and follow motel rules.
Illegal activities are strictly prohibited and may result in immediate eviction and reporting to authorities.
Guests must comply with all applicable Australian laws and regulations.

5. Liability and Insurance

To the extent permitted by the Australian Consumer Law:

We are not liable for loss, damage, or injury to guests or their property except where such liability cannot be excluded.
Guests are responsible for securing their personal belongings. Travel insurance is recommended.
We maintain public liability insurance as required by Australian law.
Our liability is limited to the maximum extent permitted under the Competition and Consumer Act 2010 (Cth).

6. Force Majeure

We are not responsible for failure to perform obligations due to events beyond our reasonable control, including but not limited to:

natural disasters or extreme weather
fires or floods
pandemics or health emergencies
government restrictions or travel bans
strikes, industrial action
war, terrorism, or civil unrest

Where possible, we will work with guests to find reasonable solutions such as rescheduling or credits.

7. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a refund or compensation for a major failure and to remedies for other failures within a reasonable time.

8. Privacy

We collect and handle personal information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy. By making a booking, you consent to our use of your information for booking and operational purposes.

9. Dispute Resolution

If you have a dispute or concern:

Contact us directly so we can resolve the issue.
If unresolved, you may contact:
- Consumer and Business Services (South Australia)
- The Australian Competition and Consumer Commission (ACCC)

10. Changes to Terms

We may update these Terms & Conditions at any time. The terms that apply to your stay are those in effect at the time of booking.

11. Governing Law

These Terms & Conditions are governed by the laws of South Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of South Australia.

12. Contact Us

For questions about these terms, to make a complaint, or for assistance, please contact us:

Coonawarra Motor Lodge
116 Church Street, Penola, South Australia 5277, Australia
Email: coonawarraml@gmail.com
Phone: +61 481 825 277
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